The Role:

The purose of the role is to provide Customers with world class support, training and consulting while Keeping up to date with product technical features and understand how the product is applied.

Responsibilities:

• Support the AVEVA Product range
• Telephonic support as schedule requires.
• On Site Customer/SI Support 
• Keep up to date with product technical features and understand how the product is applied.
• Understand the product licensing.
• Keep your Product Certification up to date.
• Log all issues reported by SIâ??s and Customers to the call tracking system
• Ensure all open issues are resolved within a reasonable period of time and to the 
  customers satisfaction
• Escalate unresolved issues in time

 

Skills and Experience:

Qualification required:

• Matric Certificate
• Degree or Diploma in Chemical, Electrical/Electronic or Mechanical Engineering/Computer Science

Experience required:

• At least 1-2 years experience in a similar role minimum
• At least 1-2 years knowledge in an Automation Industry 

Key Accountabilities:

Training

• Present training on AVEVA Products.
• Training in the Johannesburg area and on a regional basis (ie: Cape Town, Durban, Port Elizabeth or any other venue) as the Wonderware training schedule requires.
• Present training to the standard as prescribed by AVEVA and to keep yourself certified on the products that you train

Technical Knowledge Base

• Submit articles to the Wonderware Technical Knowledge base 
• Initiate articles from your own experience regularly.
• Maintain a high level of competency in the products that you specialize in.

Marketing Activities

• Assist with marketing activities like Conferences, Breakfasts, Golf days etc.
• Prepare and present on the portfolio of products at marketing events
• Provide pre-sales support to the Sales teams

 On Site support could be one of the following:

• Investigation/Resolution technical support issue
• Assistance with product installation
• Assistance with product upgrade
• Report on every site visit

Personality and Attributes:

Soft Skills:

• Good attention to detail and multi-tasking skills
• Communication both Verbal and Written
• Analytical skills
• Dedication
• Planning Abilities: An employee must be able to plan strategies and future operation goals effectively.
• Motivation: maintain office morale through motivation and reward.
• Computer literacy on MS Office suite 
  

Other:

Work Environment:

• May be required to work in clients site, in conditions that are unsanitary and extremely dangerous
• May be required to undergo medical assessment and site induction before entering client site

Travel:

• Driverâ??s license and own vehicle