Sales Training Facilitator

Cape Town, Western Cape, ZA

Company: CallForce

Category: Business and Financial Operations Occupations

Published on 2021-11-19T10:51:25.000000Z

Ensure Sales Agents/Consultants are well equipped to drive a productive sales desk, determine, and solve training needs whilst growing our site in Cape Town by attracting and onboarding new BPO clients.

TeleSales Trainer Job Duties:

  • Train new recruits by conducting orientation to sales process; developing individual coaching plans; providing resources and assistance.
  • Determines training needs by Observing the sales representatives' encounters; studying sales results reports; conferring with Team Leaders.
  • Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources.
  • Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.
  • Supports training financial objectives by recommending budget items; controlling costs.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Accomplishes sales training and organization mission by completing related results as needed.
  • Helps with day-to-day Sales Operations as well as recruiting and onboarding of new Sales Talent.



  • Matric
  • 3 years Sales training experience
  • 2 years telesales experience

Sales Trainer Skills and Qualifications:

  • Training Facilitation
  • Performance Management
  • Motivating Others
  • Giving Feedback
  • Coaching
  • Self-Development
  • Motivation for Sales
  • Self-Confidence
  • Sales Planning
  • Orienting Employees
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