Experience Requirements:

• System design and administration
• Windows Server Operating Systems
• Performance and capacity monitoring
• Microsoft 365 administration
• Dialer and VoIP administration
• Cloud Computing

Skills :

• Excellent communications skills
  
• Full MS Office Suite
• Planning , organizing and coordination skills
• Analytical Skills
• Problem solving skills
• Attention to detail
• Interpersonal & Relationship management Skills
• Ability to train and upskill staff

Knowledge :

• Windows Server administration
• X64 Hardware architecture
• Virtualization administration
• Network and end user security
• Microsoft 365 administration ( Teams, Exchange, SharePoint, OneDrive, Azure, AD, Compliance, etc)
• Ideal and sound understanding of :
• Storage/SAN
• Advanced Networking
• AD and Group policy
• DNS
• DHCP
• Servers
• End User Computing
• Sophos PC encryption
• Sophos AV
• Sophos firewalls
• Edge and Core network switches
• Wireless AP''s
• Radius authentication
• Cloud computing ( IaaS, SaaS, Paas)
• Internet, security, MPLS, WAN and VPN Tunnels
• WSUS
• Local and cloud server backups
• Printers
• Microsoft Azure
• Qualifications:
• Tertiary qualification in Information Technology or MCSA/MCSE/MCITP/MCP for current Microsoft supported versions
• Certification in Microsoft 365 administration
• Cisco CCNA or CCNP
• A+ and N+
• Preferred certification in Linux Systems Administration
• Responsibilities :
• Adhere to IT Infrastructures and best practices
• Design, develop, implement and maintain IT support helpdesk structure to deliver a reliable, high performance SLA.
• Maintain all mobile solutions and SIM card requirements
• Assist with the setup of routers, switches, and all other infrastructure.
• Define, document, and enforce system standards.
• Monitor network performance and troubleshoot problems and outages.
• Provide Level-1/2/3 support and troubleshooting to resolve issues.
• Protecting data, software, and hardware by coordinating, planning and implementing network security measures.
• Create accurate network diagrams and documentation for design and planning network communication systems.
• Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.
• Monitor performance and ensure system availability and reliability, including system resource utilization, trending and capacity planning.
• Able to work extra hours as and when required to ensure deadlines are met.
• Conditions of Employment
• Clear criminal and credit record
• Must have own transport
• Expected to work after hours and be on rotational standby