Red Ember Recruitment

Network Support Engineer

null, Eastern Cape, ZA

Company: Red Ember Recruitment

Category: Computer and Mathematical Occupations

Published on 2022-01-07T05:42:53.000000Z

Solution Design• Planning infrastructure design and implementations• Consulting with clients to specify requirements and design solutions• Recommend improvements to existing solutions• Fully understand a VPN configuration, support and designEquipment• Implement Infrastructure under change control processes• Configuration, maintenance & management of installed equipment• Pro-actively plan and install upgrades, releases, and device firmware upgrades.• Documentation of configurationsSupport• Providing technical support to both internal and external client/remote sites• Monitor all networks / identify problem areas• Manage and respond to support tickets timeously• Troubleshooting and resolution of issues• Monitoring performance of networks• Working with IT support personnel• Providing network administration and supportPeople Skills• Working with Service Providerso Ensuring that maintenance contracts are in place• Liaison with clients in a professional mannerExcellent Communication skills with clientsSecurity• Ensuring that the environment is secure from external threats• Sound understanding of firewalls and configuration• Anti-virus installations / monitoring• Threat detection and analysis• Understanding of certificatesOverview• Evaluate industry trends and assist in implementing standards and best practices.• Produce relevant reports for internal management• Provide costing into budgets for projects and CAPEX• Documentation to reflect all processes and procedures• Define network policies and procedures Qualifications• Matric or Grade 12 or NQF4• Information Technology - national diploma or bachelor’s degree (optional)• Relevant qualifications/certifications in networking / hardware• Driver’s license minimum code 08Required Experience:• Minimum of 5 years relevant technical experience in the networking environment with demonstrable skills• Good Technical understanding of both Local and Wide area networking• Microsoft Networking Services (Active Directory, DNS, PKI, DHCP)• Fortinet / Cisco desired• Network devices (servers, routers, firewalls)

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