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Abc Worldwide

Fraud Manager Cape Town, South Africa

Cape Town, Western Cape, ZA

Company: Abc Worldwide

Category: Management Occupations

Published on 2022-05-15 04:55

Location: Century City, Cape Town Salary: Exp. Dependent Start: ASAP*Purpose of the Role*To manage and maintain the operations team of the Central Fraud team and develop the department.*Key Responsibilities: ** Responsible for supervising the general operations of the teams* Act as an escalation resource for cases that require more in-depth investigation and knowledge* Assist with the Risk responsibilities and obligations of the organisation including development, performance, and maintenance of processes* Assist in achieving complete risk management systems in accordance with organisation plans and adherence to legislation and agreed regulatory bodies processes and procedures* Meet set targets personally and for the team* Together with the department Trainer, contribute to the training and development of the team* Monthly Team feedback sessions and managing progress of each individual team member.* Monitor team performance, KPIs, and SLAs and motivate the team to achieve goals* Providing advice, guidance, and support to all individuals on the team* Assist in the recruitment of team members, subject to agreed criteria* Train and appraise individual team members to ensure targets are met* Grooming the team in all process areas and regularly working towards expanding their knowledge base* Regular reporting and escalation to Management about team progress and any concerns that require their attention.* Allocation of work based on business and management requirements. Ensuring that all tasks is being recorded, performed, and updated* Ensuring adherence to all internal process documents and policies* Document and send via email any personal improvement discussions held with individual team members to management and to the individual *Requirements:** Experience of working in an eCommerce business* Experience working in risk & fraud mitigation function and understanding the regulatory requirements.* Experience in handling & mentoring people and holding healthy discussions.* Experience in documentation and effective communication* Effective business decision-making skills, be able to think on your feet* Excellent computer proficiency (MS Office Word, Excel, and Outlook)* Leadership experience, handling people and their work* Experience in working for an international contact centre* Ability to work in different shifts* Ability to work in a multi-dimensional environment* Grade 12 or equivalent* **Please note that this position is only available to SA citizens & SA permanent residents and preference will be given to previously disadvantaged individuals.*

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