The Role:

Essential function:

• Responsible for repairing, troubleshooting and installing hardware of new \ faulty laptops and desktops.
• Replace \ Installing of new desktop and laptops.
• Windows 10 Software installation, support and troubleshooting of 3rd party applications.
• Support company Applications on Android and IOS devices.
• To ensure that all open tickets are managed within the SLA. To reach efficiency target

Skills and Experience:

Essential Qualification:

• Grade 12
• A+
• N+
• Soft skills certificates
• ITIL Foundation V3

Preferred Qualification:

• Certificate in CompTIA A+/N+ International or Equivalent is Essential.
• 1-2 year server, network and desktop support experience.
• MCSE
• ITIL

Experience required:

• 3 Years practical in-service delivery; desktop support; Network Support

Other:

Work environment:

• Office, industrial plant and mine operations environment.

Physical demands:

• Install and collect laptop/desktop and monitors

Travel:

• Yes