KFC

Customer Service Team Member - Birchleigh North

Johannesburg, Gauteng, ZA

Company: KFC

Category: Office and Administrative Support Occupations

Published on 2021-11-18T19:58:37.000000Z

 Ensure that our guests’ in restaurant experience exceeds their service expectations. Be our KFC Customer Service Brand Ambassador.

Job Responsibilities:

Responsible for the Customer Service experience in the restaurant by

  • Ensuring that the environment is friendly, warm & inviting
  • Proactive and solutions-oriented to surpass the customer’s service expectations
  • Ensuring that engagement with the customer is authentic, friendly, high energy and engaging
  • Executing duties with accuracy, speed and friendliness, including Kiosk interface
  • Executing KFC health, safety and hygiene standards
  • Serving KFC products that meet the standards

Matric

Prefered training in Hospitality industry

Minimum 1 year customer facing experience

Passion for customer service

Competencies

  • Ability to communicate in a clear, concise and friendly manner
  • Strong interpersonal skills
  • Confidence in a customer facing role
  • Passion for customer service
  • Display excellent listening and verbal skills
  • Display excellent guest management skills
  • Technically savvy to many various layers : kiosk, deliver, click and collect
  • Maintain a high and positive energy
  • Professionalism
  • Ability to multitask
  • Team Orientated
  • High attention to detail
  • Ability to stand/walk and stay focused and alert for extended periods of time
  • Remain tactful when facing confrontational situation
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